DCloud Processor Privacy Statement

Last updated: June 1, 2021

Introduction

DCloud.io (together with our parent companies, subsidiaries and affiliates, “DCloud,” “we,” or “us”) values the privacy of everyone who uses our sites, mobile applications,Integrated Development Environment, downloadable tools, client libraries, software development kits, including, without limitation, our beta products, aPaaS, SDKs, and any APIs, API keys that uniquely identify a particular Customer Application (as defined below), and the associated services (collectively, our “Service”).

This Privacy Statement (“Statement”) describes how we process and use Personal Information of or about you when you use our Service via Customer Applications, your rights and choices with respect to your Personal Information, and how you can contact us if you have any questions or concerns. We process your Personal Information as a processor on behalf of our Developer Customers for the purpose of providing the Service to our Developer Customers pursuant to our applicable data processing terms, and as otherwise stated in this Statement. This Statement lists the types of data that DCloud may process when providing the Service to you via Customer Applications.  If you want to know what data an Developer Customer collects from you when it deploys the Service, please refer to the privacy policy of such Developer Customer.

Please read this Statement carefully. If you do not agree with this Statement or any part thereof, you should not access or use any part of the Service, or otherwise provide us with your Personal Information. If you change your mind in the future, you should stop using the Service and should provide us with no further Personal Information.

Contents of this Statement

This Statement outlines the following topics:

1. Personal Information We Collect and How We Use It
2. How We Disclose or Share Your Personal Information
3. Your Rights and Choices
4. Data Security
5. Data Retention
6. Changes and Updates to this Policy
7. Contact Us

1. Personal Information We Collect and How We Use It

When processing User Content, we will only process Personal Information our Developer Customers transmit to us via the Service. DCloud will only store User Content as explained in the Data Retention section below.

2. How We Disclose or Share Your Personal Information

We disclose and share your Personal Information pursuant to our data processing terms with our Developer Customers. This includes:

DCloud Affiliates and Subsidiaries

We will typically disclose Personal Information about you within DCloud’s affiliates and subsidiaries.

DCloud’s Partners, Vendors and Service Providers

We work with third party service providers to provide website or application development, hosting, maintenance, and other services for us. These third parties may have access to or process your Personal Information as part of providing those services for us. We limit the information provided to these service providers to that which is necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information. This typically includes storage vendors, internet carriers and payment processing partners.

Legally Binding and Legal-Related Disclosures

We will disclose your Personal Information if we are required to do so by law within Singapore’s jurisdiction, or in the good-faith belief that such action is necessary to comply with the Singapore laws), in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement.

Should this be the case, we will notify our Developer Customers in advance (if legally allowed), and we will only disclose such information that is legally requested and that is consented to be released (if applicable). 

Other Third Parties

We may disclose and transfer information about our users, including Personal Information, to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

3. Your Rights and Choices

Your Privacy

Depending on your jurisdiction and applicable data protection legislation, you have the right to exercise a number of privacy rights under certain circumstances.

Such privacy rights depend on your jurisdiction and the jurisdiction of our Developer Customer’s (Controller) privacy policy. You can obtain information about the applicable privacy rights, and how to exercise them, from the relevant Developer Customer’s privacy policy. If we receive any privacy right request directly from you, we will forward it to the relevant Developer Customer that is the data controller.  

Children’s Privacy

Our Service is not directed to children under the age of 16, and we do not knowingly collect Personal Information from children under the age of 16 without obtaining parental consent. If you are under 16 years of age, then please do not use or access the Service at any time or in any manner. Our Developer Customers may incorporate our Service into their products to provide services to children under the age of 16. In that case, it is our Developer Customers’ obligation and responsibility to obtain parental consent. If you are a parent or guardian and discover that your child under 16 years of age deploys the Service within a Customer Application, then you may contact such Customer Application provider to delete your child’s Personal Information.

4. Data Security

We use certain physical, managerial, and technical safeguards that are designed to protect Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession.

5. Data Retention

We take measures to delete your Personal Information or keep it in a form that does not permit identifying you in accordance with our data processing terms with our Developer Customers and their choices, unless we are required by law to keep this information for a longer period.

By default, and unless otherwise agreed with our Developer Customers, we only retain the following data for these specified periods:

6. Changes and Updates to This Statement

Please revisit this page periodically to stay aware of any changes to this Statement which we may update from time to time. If we modify it, the current Privacy Statement will be available on our website and indicate the date of the latest revision. In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify our affected Developer Customers of the change for them to take appropriate measures to inform you.

7. Contact Us

If you have any questions or comments about this Statement, our use and disclosure practices, please contact us by email at privacy@dcloud.io

Please kindly note that DCloud respects your privacy rights and takes commercially reasonable efforts to protect your Personal Information. Nonetheless, it’s our Developer Customer’s obligation and responsibility to honor each of your privacy rights, and DCloud assists our Developer Customer by appropriate technical and organizational measures, insofar as this is possible, for the fulfillment of our Developer Customer’s obligation to respond to requests for exercising your privacy rights. If you’d like to exercise your privacy rights, please kindly contact our Developer Customer whose products you’re using.